Effective Date: 10th January 2024

At Portugal Day Trips, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you agree to the practices described in this policy.

1. Who We Are

Portugal Day Trips is a travel company based in Lisbon, Portugal, specializing in curated tours and experiences. We act as a data controller for the personal data we collect from you.

Contact Information:
Portugal Day Trips
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: hello@portugaldaytrips.co.uk

2. Information We Collect

We collect and process the following types of personal data:

2.1 Information You Provide to Us

  • Contact Information: Name, email address, phone number, and mailing address.
  • Booking Details: Tour preferences, payment information, and travel details.
  • Account Information: Username, password, and profile details if you create an account on our website.
  • Communications: Correspondence with us via email, phone, or chat.

2.2 Information Collected Automatically

  • Technical Data: IP address, browser type, device information, and operating system.
  • Usage Data: Pages visited, time spent on our website, and interactions with our platform.
  • Cookies: We use cookies and similar technologies to enhance your experience. For more details, see our Cookie Policy.

2.3 Information from Third Parties

  • We may receive information from partners, such as travel agencies or booking platforms, to fulfill your bookings.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Services: Process bookings, manage your account, and deliver the tours or experiences you request.
  • To Communicate: Send booking confirmations, updates, and respond to your inquiries.
  • To Improve Our Services: Analyze usage data to enhance our website and offerings.
  • For Marketing: Send promotional offers, newsletters, and updates (only with your consent).
  • For Legal Compliance: Fulfill legal obligations, such as tax reporting or fraud prevention.

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our obligations under a contract with you (e.g., processing your booking).
  • Consent: When you provide explicit consent (e.g., for marketing communications).
  • Legitimate Interests: To improve our services, ensure security, and prevent fraud.
  • Legal Obligations: To comply with applicable laws and regulations.

5. Data Sharing and Transfers

We may share your personal data with:

  • Suppliers: Tour operators, guides, and other service providers to fulfill your bookings.
  • Payment Processors: To process payments securely.
  • Legal Authorities: When required by law or to protect our rights.
  • Third-Party Service Providers: For website hosting, analytics, and marketing (only with your consent).

If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs).

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Booking information is retained for [X years] to comply with legal and tax obligations.
  • Marketing data is retained until you withdraw your consent or opt out.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data under certain conditions.
  • Restriction: Limit how we use your data.
  • Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to processing based on legitimate interests or for direct marketing.
  • Withdraw Consent: Withdraw consent at any time (where applicable).

To exercise these rights, please contact us at [Insert Contact Information]. We will respond within one month.

8. Data Security

We implement technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For more details, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Portugal Day Trips
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: hello@portugaldaytrips.co.uk

By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Portugal Day Trips with your personal data!